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The car transport business has been (excuse the expression) “a work in progress”.  I have mentioned that I have been in the business for over 30 years.  I have always asked customers to know that they get what they pay for.  Every customer wants three things - speed, quality and price.  In the car transport business, you can only get TWO.  You have to realize that something has to be sacrified.  To honestly handle any transaction, something has to give.  Speed costs more, quality costs more and price will get you speed & quality.  I try to explain every aspect of a move.  I don’t tell you what you want to hear to get an order.  I tell you what you need to know and I ask for the order.  Low pricing will get you many moves.  Low pricing means that I have to offer trucking companies less money for their work.  Building a relationship wih a trucking company can be time consuming.  You have to build their trust in you and your trust in them.  I have shipped cars of my own and because of the strong working relationships I have developed over the years - I don’t worry.  I try to handle the movement of your car the same way I would want my car handled.  I don’t ever want to “hope” it gets to you on time and without incident.  I depend on your referrals.  You are my best advertisers.  When you ask about how a car move went, you usually hear only the bad ones - not many times do you hear “it was great - just what I wanted”.  We strive have 100% satisfaction rate but I can assure you - we will never ever please everyone (no matter how much effort goes into it).

The next time you try to set up a car move.  Call a company and get a person, not an email (they are pretty and timely but some are triggered by a request for a quote.  People to people is the true test.  Did I get all my questions answered?, do I feel assured that I’ll get what I requested?, If I call back can I ask more questions?, Can I call and ask where my car is?.  Just some ideas, if you have any others - call us.  We want you as a customer and we want your friends and your business associates as customers.  We give you what you pay for but only after you are fully informed.

Call us, see how customer service really does work.